RTC Relationship Marketing's Teleservices practice is able to integrate the language of the contact center channel with that of marketing communications.
RTCRM's teleservices specialists are savvy contact center veterans who leverage the best outsourcing partners, technology and processes to increase channel results and efficiencies.
As "the front door to our company," we provide clients with smart, efficient contact center operational execution. Consumers want (and deserve) red carpet treatment, instant feedback, accurate and customized information plus knowledgeable support every time they interact with a contact center.
RTCRM's Teleservices discipline actively participates in the planning process, works closely with all agency disciplines and is grounded in consumer insight and marketing strategy. We use this knowledge to help clients optimize the contact center to its utmost potential -- creating revenue, an excellent customer experience and a competitive advantage.
Thought Leaders
Kelly Wrenn
Director, Teleservices
Kelly is a true relationship marketing professional with concentrated expertise using the call center to acquire and retain profitable customers. She delivers results through strategy, consumer focus, call center operations savvy and a strong marketing foundation.
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Check out our positions in: Washington, DC, New York City or Chicago.
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Maybe we'd be a good fit. Why not take a minute to introduce yourself or get to know us better, and the benefits that we offer?
Check out our positions in: Washington, DC, New York City or Chicago.
You can also use our Quick-Apply to upload your resume and we will match you to open positions or upcoming positions.